Active listening

Active listening is an essential element in maintaining a good connection with your audience. Initially, this technique is applied to the person who’s listening, to put the speaker at ease. However, the values it carries gives the speaker who practices the technique a presence that clearly favors the audience’s attention.

Fairly close to the reformulation technique, the attention you show and the questions you ask allow your audience to verbalize what wouldn’t normally be said. Specifically, active listening allows you to ensure the comfort of your audience, especially its emotional comfort.  Anxious about speaking, the speaker is often highly attentive to his own emotions and forgets those of his audience. Yet, these emotions are a key factor in controlling the attention of the audience and therefore, its understanding of your remarks.

Contrary to what haunts regular speakers, the audience is not only confined to feeling boredom or anger. By regularly posing questions that will help you take into account what your audience feels, without judging, you’ll create a strong bond of trust and assert a caring and sincere presence. Attentive listening will increase the impact of your words and in the case of a delicate situation, you’ll be able to anticipate and manage conflict more effectively.